After the shipment of the package, you can track the on-the-way status
shown in the order information section of your account by using the "logistics
tracking" feature.
You may log into your J's Luxury Fashion account to view the real-time
delivery status shown in "My Order"-"Order Details".
For certain express delivery company, the logistics information shown
by the system will be on a slight delay. For instance, if the order has been indicated
as shipped, but provides no delivery information, please wait for about 24 hours
before you see relevant information, or you may directly click on the official website
of the logistics company on the page to learn about the real-time logistics status
of the order.
Please note that:
Always check if there is any sign indicating that the sealing tape
has ever been removed and re-applied.
Check if there is any damage, leakage or missing to the packing of
the package.
In case of the above situation, it is recommended that you contact
us as soon as possible and take photos for recording before sending them to our
customer service staff, so that we can hold the logistics express company accountable.