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Delivery Methods

1. Hong Kong warehouse:Expected delivery within 3-7 working days from the date that the warehouse receives the order. 

2. Oversea warehouseExpected delivery within 5-15 working days from the date that the warehouse receives the order. 

J's Luxury Fashion chooses and cooperates with professional logistics companies leading the world, including DHL, Hong Kong Speedpost, and S.F. Express. Affected by customs clearance of overseas products and foreign holidays, the delivery time is generally 7-15 working days;

Once the product is shipped, J's will not accept your refusal to receive the product. Except for damage to the packing or the product due to the reasons of the logistics company, a refusal will result in a full deduction of the payment. 


Policies on pick-up at the Hong Kong outlet

1.          We provide you with an optional pick-up date at the outlet within up to 30 days after the payment.

2.          After you have reserved the date for pick-up at the outlet, we will remove the product you have paid for from the shelf for your due inspection and pick-up. In case you are unable to duly arrive at the outlet for pick-up, you can contact us for a re-arrangement.

3.          In case you are unable to duly arrive at the outlet for pick-up without contacting us in time for a re-arrangement, we have the right to reshelf the product and cancel your order as needed, and the payment will not be returned.

4.          In case the product has been put back on the shelf, but not sold yet, as you arrive at the outlet later than the appointment date, you may still choose to inspect and complete the transaction.

5.          Hong Kong Pick-up Station:

J's Luxury Fashion


Tel.: 852-5548-9170

I.          Pick-up process

1.          In case you have submitted a pick-up order to J's Luxury Fashion, the order status indicating "Ready for pick-up" or receiving the notification through a message or an email means that you can go to the corresponding site for pick-up (in case of other order status, please do not come for pick-up).

2.          The customer, arriving at the pick-up site, may provide the order number to a staff.

3.          The ID card of the consignee shall be present for picking up the product. If the person picking up the product is not the consignee, both the ID cards of this person and the consignee are required.

4.          Order number and the consignee's name shall be provided, and the payment shall be made for picking up the product.

5.          After the customer signs to receive the product, please refer to the inspection and receipt instructions for specific standards.